easyJet
EU261 Compensation Guide
Headquarters: Luton, England, United Kingdom · Alliance: None — independent LCC
How easyJet Handles EU261 Claims
easyJet is one of Europe's largest low-cost carriers, operating from bases across the UK and continental Europe. Compared to Ryanair and Wizz Air, easyJet has a noticeably better EU261 compliance record — the airline accepts a higher proportion of valid claims without formal escalation and has improved its processes significantly following CAA enforcement action. However, easyJet still applies extraordinary circumstances defences in borderline cases and is not immune to delays at its high-volume UK hub airports.
EU261 applies to easyJet flights departing from EU airports. UK SI 2019/828 applies to flights departing from UK airports. easyJet Switzerland (easyJet Europe) flights operate under Swiss/EU law — EU261 still applies.
What You Are Owed
Fixed statutory amounts per passenger — regardless of ticket price.
| Route Distance | Compensation | Trigger |
|---|---|---|
| Under 1,500 km Short-haul |
€250 | 3+ hrs late |
| 1,500 – 3,500 km Medium-haul |
€400 | 3+ hrs late |
| Over 3,500 km Long-haul |
€600 | 4+ hrs late |
Amounts may be halved if airline re-routes you and you arrive within defined timeframes. Compensation is per passenger — a family of 4 on a medium-haul delay = €1,600 total.
easyJet's Known EU261 Rejection Tactics
These are the documented strategies easyJet uses to reduce or deny compensation — and how Aria Engine™ counters each one automatically.
easyJet applies extraordinary circumstances claims in appropriate cases, though its application has narrowed following CAA scrutiny and enforcement action.
easyJet has historically argued that delays caused by a late-arriving aircraft from a previous sector ('reactionary delays') reduce liability — courts have not consistently accepted this.
easyJet prefers app submissions, which may not capture all relevant details or provide adequate written acknowledgement for legal purposes.
What to Do If easyJet Disrupts Your Flight
- easyJet is more likely than most LCCs to settle a valid, well-documented claim without formal escalation.
- If the delay was caused by a late-arriving aircraft from a previous sector, the extraordinary circumstances defence is generally weak — cite this in your demand.
- Always follow up app submissions with a formal written demand citing the full EU261 legal basis.
Direct Links — easyJet
🏛 National Enforcement Body (NEB)
If easyJet fails to respond or rejects your claim without valid grounds, escalate to the NEB. The NEB can compel the airline to comply with EU261 and issue formal enforcement notices. Civil Aviation Authority (CAA), United Kingdom is the relevant enforcement authority for most easyJet routes.
Start Your Claim Against easyJet
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